Customer Support Specialist
Customer Service – Nashville, TN
As part of our customer team, you'll shape the experience of Emma's growing community of clients. You'll create a personal and memorable experience for every customer you encounter. You'll primarily be in communication with customers by phone, but also assisting in our online community forum and through email, to establish strong relationships that last for years to come. Things you're likely to do at Emma:
-Troubleshoot technical issues and answer customer inquiries quickly and efficiently
-Reach out to customers for feedback
-Welcome new customers and introduce them to Emma's legendary community team
-Think up ways to improve the in-account experience with resources and product enhancements
The right candidate will be passionate about customer experiences and will have prior customer service, account management, call center or technical support experience. He or she should also be familiar with email and web-based software. We're looking for strong team players who love collaboration, who welcome feedback and who are confident learning new things. Because we're so fond of our customers, it's also important that we find a person who's a strong communicator, able to convey personality and helpfulness over the phone, through email and online. Of course, our ideal candidate is also a keen problem-solver who gets a warm, fuzzy feeling of satisfaction from helping others.